• Brokers to notify ONE CLAIMS as soon as possible in the event of any event giving rise to a claim
  • Contact your nearest ONE Region’s First Notification of Loss Claims Centre to register new claims in office hours or call 0861 000 286 after hours.
  • Claims must be submitted as soon as possible after the event, but always within 30 days of the event
  • Claims arising from theft, any criminal act, and accidents or resulting in personal injuries need to be reported to the SAPS within 24 hours.
  • Register your claims on line or use ONE APP to register your claim.
  • Do not make any admission, statement, offer, promise or payment without our written permission